Policies & Legal Documents
Our policies are designed to protect all users and ensure a fair, transparent, and secure platform for everyone. Please review each policy carefully before using Konetos.
Core Legal Agreements
The foundational documents that govern your use of the Konetos platform
Terms & Conditions
The complete terms governing the use of Konetos for all users. Covers eligibility, account registration, user obligations, intellectual property, and legal framework.
Read Terms Effective: 01/05/2026Anti-Circumvention Policy
Strict prohibition of off-platform transactions. Includes penalty fees of 20%–30%, joint liability provisions, and legal enforcement measures.
Read Policy Effective: 01/05/2026Trust & Safety Center
Our comprehensive approach to platform safety including artisan verification levels, safety features, protection guidelines, and do's & don'ts.
Learn MoreFinancial & Transaction Policies
Understanding payments, commissions, and escrow on Konetos
Escrow Payment System
How funds are securely held, released, and refunded. Includes the mandatory 24-hour clearance rule, milestone-based payment flow, and automatic release protection.
Read Policy Effective: 01/05/2026Commission Policy
Fees, charges, and commission structure for all transactions. Standard rates range from 5% to 10% of project value with transparent disclosure before payment.
Read Policy Effective: 01/05/2026Dispute Resolution Policy
How conflicts between Clients and Artisans are handled. Covers dispute initiation, investigation process, possible outcomes, and binding decisions.
Read Policy Effective: 01/05/2026Security & Verification Policies
How we protect users and maintain platform integrity
Security Policy & KYC Verification
Comprehensive security measures, data protection protocols, and our 3-level Know Your Customer verification system for identity validation and fraud prevention.
Read Policy Effective: 01/05/2026About Konetos Diaspora
Learn about our mission to eliminate fraud and distance barriers for diaspora investments. Discover our services, business model, and on-ground operations.
Learn MoreComplete Policy Directory
- Terms and Conditions Platform usage terms, eligibility, obligations, and legal framework
- Anti-Circumvention Policy Off-platform transaction penalties (20%–30% recovery fee)
- Trust & Safety Center Verification levels, safety features, and protection guidelines
- Escrow Payment System Policy Secure payment holding, release, refunds, and 24-hour clearance rule
- Commission Policy Fees, charges, and commission structure (5%–10%)
- Dispute Resolution Policy Conflict resolution process, investigation, and binding decisions
- Security Policy & KYC Verification 3-level verification system and platform security measures
- About Konetos Diaspora Mission, services, business model, and on-ground operations